Customer Service Representative
We are looking for a motivated and service-oriented licensed Insurance Customer Service Representative for both personal and commercial lines to join our team. This role is focused on supporting clients with their policy needs, handling service requests, and ensuring a positive customer experience. The ideal candidate will have prior independent agency experience.
Key Responsibilities
•Provide post-sales support to existing customers, addressing service-related issues promptly and professionally.
•Manage customer policies, including renewals, cancellations, and binding new coverages (if licensed).
•Handle administrative tasks such as scanning, filing, and maintaining accurate records.
•Communicate clearly with customers via phone and email to resolve concerns and answer questions.
Qualifications
•Strong written and verbal communication skills are required.
•Current insurance license preferred but not required; unlicensed hires must be willing to pursue licensure.
•Comfortable working both remotely and in-office as required by the schedule.
•Positive attitude and commitment to excellent customer service.
Job Type: Full-time
Pay: $35,000.00 - $42,000.00 per year
Work Location: Hybrid remote in Circle Pines, MN 55014
- Locations
- Ancora Minnesota CSR
- Remote status
- Hybrid
About Humareso
At Humareso, we don’t just do HR - we energize it.
We’re your people-powered strategy partners – bringing our real-world expertise to help your business thrive. But we’re more than just a check-the-box HR playbook. With a human-centered approach and deep expertise, we develop smart, scalable plans for managing talent and crafting long-term HR strategies, working with you to ensure that culture and strategy work hand in hand. And, with our award-winning HRO solutions, we can also take the stress out of payroll, HR compliance, benefits, recruiting, and employee relations so that you can handle the business of your business!
From strategic planning to hands-on HR administration, we help businesses not only navigate today’s workplace but also build a future-ready foundation. Whether you need big-picture thinking or day-to-day HR support, we’re here to build a customized solution that keeps your people – and your business - moving forward.