Customer Service Representative
About the Role
We are looking for a motivated and service-oriented Florida Customer Service Representative to join our team. This role is focused on supporting clients with their policy needs, handling service requests, and ensuring a positive customer experience. Candidates do not have to live in Florida but must hold an active Florida 220 license. The ideal candidate will have prior independent agency experience and must hold:
- Active 220 license (Required)
. The role is primarily supporting personal lines, but small commercial lines experience is also a requirement for this role.
Responsibilities
- Maintain accurate client records and efficiently process policy changes, endorsements, and documentation.
- Provide excellent customer service by responding to client inquiries regarding policies, coverages, billing, and claims.
- Analyze renewal and expiration reports to identify and act on retention opportunities.
- Assist clients with quotes, coverage explanations, and policy options.
- Collaborate with producers and account managers to ensure seamless client support.
- Ensure compliance with state regulations and agency procedures.
Qualifications
- Active 220 license (Required).
- 2+ years of experience in an independent agency.
- Strong knowledge of personal and/or commercial lines insurance.
- Excellent communication and interpersonal skills.
- High attention to detail and strong organizational abilities.
- Proficiency with agency management systems and Microsoft Office Suite.
- Competitive salary with incentive opportunities.
- Opportunities for career advancement and professional growth.
Job Type: Full-time
Benefits:
- Work from home
Experience:
- personal lines: 1 year (Required)
- commercial lines: 1 year (Required)
License/Certification:
- Active 220 license (Required)
$42,000 - $48,000
Work Location: Remote
- Remote status
- Fully Remote
About Humareso
At Humareso, we don’t just do HR - we energize it.
We’re your people-powered strategy partners – bringing our real-world expertise to help your business thrive. But we’re more than just a check-the-box HR playbook. With a human-centered approach and deep expertise, we develop smart, scalable plans for managing talent and crafting long-term HR strategies, working with you to ensure that culture and strategy work hand in hand. And, with our award-winning HRO solutions, we can also take the stress out of payroll, HR compliance, benefits, recruiting, and employee relations so that you can handle the business of your business!
From strategic planning to hands-on HR administration, we help businesses not only navigate today’s workplace but also build a future-ready foundation. Whether you need big-picture thinking or day-to-day HR support, we’re here to build a customized solution that keeps your people – and your business - moving forward.